Effective Date: 25 September 2024

Last updated: 27/06/2025

Bright Young Minds Tuition Centre (Wood-Owl Investments 7 (Pty) Ltd)

At Bright Young Minds Tuition Centre, we are committed to protecting your privacy in accordance with the Protection of Personal Information Act (POPIA), Act 4 of 2013. This Privacy Policy explains how we collect, use, and safeguard your personal information when you interact with us, especially through our Facebook adverts, website forms, and tuition services.

By engaging with our adverts, completing forms, or using our services, you consent to the practices described in this policy.

We are bound by the 8 Conditions for the Lawful Processing of Personal Information as set out in POPIA. We undertake to:

• Accept joint responsibility and accountability with you for the protection and proper management of your personal information.
   
• Only collect information necessary for providing educational services or responding to your interest in our programs.
   
• Process your information lawfully, transparently, and for specific purposes.
   
• Not use or share your personal data without your consent or unless required by law.
   

We may collect and process the following personal information when you engage with us:

• Name, phone number, school report card results, ID numbers, dates of birth, medical information, and email address, banking details
   
• Location information
   
• Preferences relating to educational programs
   
• Scheduling availability
   
• Any other information you voluntarily provide
   
• Technical information collected via cookies when visiting our website
   

This may include personal opinions or preferences that you submit, in accordance with the full definition of “Personal Information” in POPIA.

We collect your information to:

• Contact you regarding services you have shown interest in (e.g.,  tutoring, assessments, study skills courses, aftercare and homework help, adult tutoring)
   
• Provide relevant educational content and support
   
• Schedule classes, consultations, or assessments
   
• Respond to your queries or support requests
   
• Confirm your identity for security purposes
   
• Improve our marketing strategies and offerings
   
• Fulfill audit, legal, or record-keeping obligations
   
• Maintain our business relationship with you

• Process payments (Card Subscriptions or Direct Debit Orders)
   

Your personal information will be used strictly for the purposes stated above. We do not sell, rent, or trade your information to third parties. Your information may be shared with:

• Bright Young Minds staff involved in administration, teaching, and support
   
• Third-party service providers (e.g., scheduling systems, email providers, or payment processing), subject to strict confidentiality agreements
   
• Government authorities or the Information Regulator when required by law or legal proceedings
   

We, and our third-party service providers, may use cookies to improve your online experience. You may manage cookie settings through your browser. See our Cookie Policy on our website for details.

We take appropriate, reasonable technical and organizational measures to protect your personal information from loss, misuse, and unauthorized access. These include:

• Encrypted data handling
   
• Secure storage systems
   
• Restricted access for authorized staff only
   
• Regular data protection reviews
   

You have the right to:

• Request access to your personal information
   
• Correct or update your data
   
• Withdraw your consent at any time
   
• Request deletion of your personal information (subject to legal obligations)
   
• Lodge a complaint with the Information Regulator if your rights are violated
   

Contact for the Information Regulator:
📞 Tel: 012 406 4818
📧 Email: inforeg@justice.gov.za
🌐 Website: https://www.justice.gov.za/inforeg/

We retain your personal information only as long as necessary to:

• Fulfill the purposes outlined in this policy
   
• Meet legal or operational obligations
   

We will securely delete or de-identify personal data that is no longer required.

We may revise this Privacy Policy from time to time. Any updates will be published on our website and will be effective upon posting.

If you have any questions, concerns, or requests related to your personal information, please contact:

Bright Young Minds Tuition Centre
📧 Email: info@brightyoungminds.co.za
📞 Phone: 084 854 4418
📍 Denlee, Germiston
🌐 www.brightyoungminds.co.za